Frequently Asked Questions (FAQ)

What payment methods do you accept?

We accept 

  • Visa
  • Mastercard
  • American Express
  • Maestro
  • PayPal

Do you offer free shipping?

Yes, we offer free shipping within The United Kingdom.

How long will it take to receive my order?

  • Order Processing Time: 1-2 Business Days (Monday to Friday)
  • Order Shipping Time: 7-8 Business Days (Monday to Friday)
  • Order cutoff time: 5:00 PM (GMT+00:00) Greenwich Mean Time (London)

What is your return policy?

Our return policy is valid for 30 days. You have 30 days to return your product(s) after you've received it. Once 30 days have passed, we unfortunately cannot accept your return(s) anymore.

What should I do if I receive a damaged package?

We apologize for any inconvenience. Please provide clear photos of the problem, and we will cover the return shipping cost and replace the item free of charge. Contact us to arrange the replacement.

What if I want to return an item due to a change of mind?

If you want to return an item due to a change of mind or an order error, please note that you will be responsible for the return postage costs. We recommend that you carefully check your order before finalizing it to ensure your satisfaction.

When will I get paid after returning my product?

Once we receive your return and approved the return, you will get the refund within 14 days on your original payment method.

How can I track my order?

We will e-mail you a tracking code. You can track your order using our Track Your Order page.

Do you ship internationally?

No, we only ship our products to The United Kingdom.

Can I Exchange an Item?

Unfortunately, we do not accept exchanges. However, you can always return your items within 30 days and place a new order.

Can I cancel an order?

We cannot cancel an order once it has been placed. Please check your items carefully before completing your purchase.

Contact Information

Boutique Name: Regal-Loft
Address: Utrechtseweg 341, Amersfoort, Utrecht, 3818 EL, the Netherlands

E-mail: info@regal-loft.com
Tel: +31657085465

Customer service hours:
Monday to Sunday: 9:00 am to 5:00 pm
(GMT+00:00) Greenwich Mean Time (London)

We aim to reply to your e-mail within 1 day